Based in Ft. Lauderdale, Florida, KTN is the lodging industry’s best source for hotel training programs and supportive services in topic areas of hotel reservations sales, hospitality and guest service excellence, front desk hospitality certification, and hotel sales department training.

Services include customized, on-site hotel training workshops, private hotel team webinars, and telephone mystery shopping for hotel sales, reservations, spa, and front desk. Additionally, KTN President Doug Kennedy is a well-known conference speaker for lodging and tourism conferences.