Doug Kennedy, KTN’s founder and President, has been a fixture on the hotel, lodging and tourism conference speaking circuit for three decades, having been a keynote or breakout session presenter for over 100 association, brand, and management company conference events.


In addition to having been a conference speaker for over 100 hotel brand, management company and tourism association conferences, it is estimated that over 40,000 people have participated in more than 2,000 small group training workshops he has presented. Doug has touched audiences in 47 of the 50 United States, throughout Canada, Mexico, and many Caribbean nations. Other countries he has presented in include Brazil, Bulgaria, Germany, Italy, Malaysia, Netherlands, Singapore, Russia and Ukraine.

Thousands worldwide read his monthly hotel, tourism and hospitality industry training articles in publications such as Hotelier Maldives, STR’s “HotelNewsNow,” Hotel-Online, Hotel News Resource, HTrends,, and

Doug is a veteran keynote conference presenter who can connect with audiences representing all levels of management and all segments of the lodging and tourism industry. During his career he has been a keynote or break-out presenter for hotel brands such as Best Western International, Choice Hotels, Embassy Suites Hotels, Kimpton Hotels, Leading Hotels of the World, Oxford Suites, Preferred Hotels & Resorts, Starwood, and Wyndham.

Over the years Doug has been a keynote conference speaker for a diverse group of hotel management companies such as PAH Hotel Management, AM Resorts, International Hospitality Enterprises, Ledgestone Hospitality, Linchris Hotels, PM Hotel Group, and Viceroy Hotels & Resorts.

Doug has also presented for lodging and tourism industry associations such as: AlbergatorePro Italy, Caribbean Hotel Association, Cayman Islands Tourism, Cooperate Association of Resort Exchangers (CARE), Florida Vacation Rental Managers Association, Grand County (CO) Office of Economic Development Tourism, HSMAI Revenue Optimization Conference, International Association of Reservations Executives (IARE), Lackawanna County (Scranton) PA Tourism and Visitors Bureau, Las Cruces NM Tourism and CVB, Lee County (FL) Tourism and CVB, Montana Innkeepers Association, New England Innkeepers Association, North Carolina Hotel Restaurant Association, Outer Banks NC Board Of Realtors/Vacation Rental Division, Park City Chamber and Tourism,  Vacation Rental Managers Association (VRMA), Winterpark Lodging Association and the Wilmington NC Tourism and CVB.

His presentation style is described as being energetic, entertaining, interactive and fun. Where appropriate, Doug often uses training activities even with his largest groups.

After growing up working from age 9 to 20 in his family’s small business, the Kennedy Craft Shop, Doug started his hospitality career during college by working as bellman with Marriott’s 125th property, Marriott’s Griffin Gate Resort in Lexington, Kentucky. After college, Doug entered Marriott’s management training program, moving on to the Stamford (CT) Marriott, then working with independent boutique hotels in New York City and Miami.

His conference presentations are spiced up with fun stories of his personal tribulations working in the business, but also from his experiences in the worldwide delivery of training in his topic areas of guest service, tourism sales, hotel hospitality, reservations sales training, front desk, and hotel sales training.

Doug’s content also draws from the various themes of his most monthly hotel and tourism industry training articles. Here are examples of his recent customized conference presentations:

• Hotel Sales 2020: Is Your Hotel Sales Team Ready For The Transition From “Fishing For Inbound Leads” To “Sales Hunting”?
• Conquering Complaints: The Carrot Model™  (Service recovery.)
• How To Create Hospitality Excellence, DAILY!  (Leadership “train-the-trainer” version.)
• Hospitality Industry Is At A Fork In The Road: Which Path Will You Take? AI (Artificial Intelligence) or EE (Emotional Engagement)
• Hotel Sales Best Practices for the Era of Electronic RFP Inquiries
• Bringing The Human Factor Back Into The Era Of Digital Marketing and Sales
• So You REALLY Like Working With People? Five Principles For Finding Our Own Personal Fulfillment In Hospitality Excellence
• Your Front Desk Is A Distribution Channel: How To Train Your Team To Secure More Direct Business

Doug’s most popular keynote presentation is based on the content of his new book: So You REALLY Like Working With People?: Five Principles For Hospitality Excellence. Click here for information about the book or to purchase it on Amazon.

You’ll find Doug Kennedy published regularly on your favorite hospitality news sources.