Coronavirus Update: All KTN sales team workshops are now being delivered personally by Doug, via private, live webcam. New topics coming soon.


Kennedy Training Network

All KTN training is delivered personally by Doug Kennedy or one of KTN’s in-house training experts listed below, each of whom has been personally trained and coached by Doug.

Clients include a diverse mix representing virtually all segments of the lodging industry including hotels, resorts, vacation rental companies, timeshare resorts, luxury inns, and all-inclusive resorts.

Based in Davie, Florida, KTN is the lodging industry’s best source for hotel training programs and supportive services in topic areas of hotel reservations sales, hospitality and guest service excellence, front desk hospitality certification, and hotel sales department training.

Services include customized, on-site hotel training workshops, private hotel team webinars, and telephone mystery shopping for hotel sales, reservations, spa, and front desk. Additionally, KTN President Doug Kennedy is a well known conference speaker for lodging and tourism industry associations, hotel brands, and hotel management companies.

Sales Training
Hospitality Training
Telephone Mystery Shopping
Reservations Training
Front Desk “Heart of Hospitality” Certification

Conference Speaking


You’ll find Doug Kennedy published regularly on your favorite hospitality news sources.