Empower your team with cutting-edge strategies for hotel and lodging industry.
Based in the Atlanta Metro Area, KTN is the lodging industry’s best source for hotel training programs and supportive services in topic areas of hotel reservations sales, hospitality and guest service excellence, front desk hospitality certification, and hotel sales department training.
Over three decades of specialized hospitality training.
Partnered with client companies to elevate service standards.
Tailored programs to meet your property's unique needs.
Services include on-site training workshops, private, live webcam training, telephone mystery shopping, and remote scoring of recorded calls and email exchanges.
The era of sales fishing (living off inbound leads) has ended. It’s time to embrace the new attitudes and habits that sales hunting requires.
These workshop experiences help colleagues understand both why and how they need to make it an ordinary, daily occurrence for guests to experience extraordinary hospitality.
Your front desk and guest experience colleagues truly are the “memory makers”.
Join over 8K+ others worldwide in becoming Certified in the Heart of Hospitality (CHH).
Upselling can best be accomplished when welcoming front desk colleagues have authentic, human conversations.
This training course shows them how.
Get your team on a QUEST to be the best at converting today’s pre-informed callers, maximizing revenue-per-booking opportunities & many more.
Thousands worldwide read his monthly hotel, tourism, and hospitality industry training articles.
All KTN training is delivered by Doug Kennedy or one of KTN’s in-house training experts, each of whom has been personally trained and coached by Doug.
Read the latest reviews from our diverse client base. Contact us for references specific to your niche of the accommodations industry.
Read our latest sales and hospitality training articles
