In addition to on-site training, all topics are delivered virtually via private, live, small group webcam events. Trainers present full-screen, and use activities to engage participants, who are encouraged to also be on webcam. KTN’s unique style is as close as possible to traditional training.

Welcome To The Kennedy Training Network

Training is delivered by Doug Kennedy or one of KTN’s staff of training experts, not random sub-contractors.

Based in Ft. Lauderdale, Florida, KTN is the lodging industry’s best source for hotel training programs and supportive services in topic areas of hotel reservations sales, hospitality and hotel guest service training, front desk hospitality certification, and hotel sales training.

Services include customized, on-site hotel training workshops, private small-group webcam training and one-on-one coaching, and telephone mystery shopping (reservations shops, hotel sales shops, hotel front desk shops).  KTN offers customized versions of all services for the vacation home rental industry too. Additionally, KTN President Doug Kennedy is a well-known conference speaker for management companies, hotel brands, lodging associations, and tourism conferences.

Sales Training
Hospitality Training
Telephone Mystery Shopping
Reservations Training
Front Desk “Heart of Hospitality” Certification

Conference Speaking

Clients include a diverse mix representing virtually all segments of the lodging industry including hotels, resorts, vacation rental companies, timeshare resorts, luxury inns, and all-inclusive resorts. Here are a few of KTN’s clients.