Coronavirus Update: In addition to on-site training, all KTN topics are being
delivered virtually via private, live webcam events.

Welcome To The Kennedy Training Network

Training is delivered by Doug Kennedy or one of KTN’s staff of training experts, not random sub-contractors.

Based in Ft. Lauderdale, Florida, KTN is the lodging industry’s best source for hotel training programs and supportive services in topic areas of hotel reservations sales, hospitality and guest service excellence, front desk hospitality certification, and hotel sales department training.

Services include customized, on-site hotel training workshops, private hotel team webinars, and telephone mystery shopping for hotel sales, reservations, spa, and front desk. Additionally, KTN President Doug Kennedy is a well-known conference speaker for lodging and tourism conferences.

Sales Training
Hospitality Training
Telephone Mystery Shopping
Reservations Training
Front Desk “Heart of Hospitality” Certification

Conference Speaking

Clients include a diverse mix representing virtually all segments of the lodging industry including hotels, resorts, vacation rental companies, timeshare resorts, luxury inns, and all-inclusive resorts. Here are a few of KTN’s past and current clients.