Based in Davie, Florida, KTN is the lodging industry’s best source for hotel training programs and supportive services in topic areas of hotel reservations sales, hospitality and guest service excellence, front desk hospitality certification, and hotel sales department training. (Again, these topics should link to respective KTN web pages.)
Services include customized, on-site hotel training workshops, private hotel team webinars, and telephone mystery shopping for hotel sales, reservations, spa, and front desk. Additionally, KTN President Doug Kennedy is a well known conference speaker for lodging and tourism industry associations, hotel brands, and hotel management companies.
All KTN training is delivered personally by Doug Kennedy or one of KTN’s in-house training experts listed below, each of whom has been personally trained and coached by Doug.