“Train-the-Trainer” Leadership Installation Webinar
To fully engage your leadership team and ensure long-term results, the “Train-the-Trainer” installation starts your front desk team’s journey to hospitality excellence with a 90 – 120 minute private, live webinar delivered for the department’s top three managers. This is typically the Front Office / Guest Service Manager and their assistants or supervisors. Executives such as GM’s, AGM’s, and HR Directors are welcome to audit this webinar at no additional cost, however it is recommended that no more than 5 attend the webinar for facilitation purposes.
First, KTN’s trainers preview the “5 Pillars of Hospitality Excellence” and provide the leadership team with an opportunity to provide input and – if necessary – request any adjustments to the program content in order to match existing, in-house or brand standards.
Next, the webinar covers KTN’s “3M’s of Hospitality Leadership.” These include: Routinely Modeling the philosophies and techniques of a CHH every day, Mentoring and coaching the frontline associates, and Measuring the results, by using KTN’s CHH Audit Form.
$995 USD Package Price. Fee includes registration fee for 6 front desk staff to become candidates, the Train-the-Trainer Leadership installation webinar, and CHH certification for up to 3 front office / guest services leaders. Additional colleagues can be registered as candidates at any time for the add-on fee of $99.
$129 USD Individual CHH candidate rate, available for hotels with fewer staff to certify and also for individual hoteliers wishing to achieve CHH status on their own.
$79 USD Student rate, available for any current hospitality or tourism student that has a valid .edu email address associated with a college or university program.
Registration and Scheduling
To begin the journey, simply notify KTN by email at [email protected] and KTN will reply with an invoice for secure online payment with any major credit card. (Payment by check is also possible upon request.) Once payment is received, KTN will immediately email a link to a calendar tool that makes it easy to schedule each CHH candidate for their private webinar during a time that fits their work schedule.
Questions? Call KTN during business hours Eastern Time USA at (01) 954.533.9130 or [email protected]