Empower your team with the skills and confidence to deliver outstanding guest experiences through our comprehensive front desk certification.
KTN’s Heart of Hospitality Certification program focuses on enhancing essential front office competencies, including effective communication, problem-solving, & customer service excellence. Participants gain practical skills that directly contribute to improved guest satisfaction & operational efficiency.
Establish a strong foundation for hospitality and guest service excellence.
Increase loyalty and online ratings with elevated first impressions.
Choose on-site or live webcam sessions to suit your team’s schedule
Your front desk and guest experience colleagues truly are the “memory makers” who create first impressions, for better or worse. In the information age, the voice of any guest is amplified by social media and online reviews.
By becoming Certified in the Heart of Hospitality, your staff will more clearly understand foundational hospitality principles and guest service communications essentials that foster guest loyalty, which leaders can easily reinforce. Register your team now to join over 8,000 others worldwide in achieving KTN’s CHH Certification.
In the CHH logo, these pillars are represented by the five fingers of the hand, supporting the most essential component, the heart of hospitality, which is authentic human kindness to the strangers we call guests. Without the “heart parts,” the communications pillars may otherwise feel scripted and thus meaningless to guests.
This program focuses on instilling the “Heart of Hospitality” principles,
ensuring participants can create memorable experiences for guests
Our structured approach ensures long-term adoption of CHH principles, strengthening both frontline service quality and overall guest satisfaction.
For larger teams, the Certified in the Heart of Hospitality (CHH) training is conducted in a half-day workshop format.
To ensure smooth operations while allowing all employees to participate:
For properties needing a flexible, personalized approach, CHH training is available as a one-on-one, live webinar experience.
For organizations seeking stronger leadership involvement, KTN offers an optional leadership training module.
Leaders go through the same CHH Certification process to ensure they can reinforce key concepts with their teams daily.
Leaders attend a specialized onsite or remote workshop focused on three core principles.
Call KTN during business hours Eastern Time USA at +1 (678) 466-9173 or info@kennedytrainingnetwork.com
These are the most commonly asked questions about Hotel Sales.
A three-part training process including training, assessment, and role-playing, delivered on-site or remotely, for all “front of the house” staff. KTN has certified 8,000 participants worldwide.
The CHH Certification training is ideal for all “front of the house” staff such as those who work at the front desk, concierge, PBX/Communications, bell services, and guest experience / guest services departments.
KTN offers flexible delivery methods, including on-site workshops and virtual training options, to accommodate diverse organizational needs.
After emphasizing the important role in creating positive impressions that impact online reviews and social media, participants learn the Five Pillars of Hospitality and then the guest communications essentials.
Post-training evaluations and performance metrics can be utilized to assess improvements in service quality, guest satisfaction, and operational efficiency.
Insights and tips on enhancing hotel operations and guest satisfaction.
