Ideally, QUEST is delivered via an on-site training experience, as hotel reservations is a revenue-generating department and even a small increase in call conversion can have a huge impact on profits. (For clients exclusively seeking remote online learning options, KTN offers a private, three-part webinar series delivered just for your staff.)
On-site training is available in various formats including full-day, which is ideal more time is allowed for activities and exercises, or a half-day format that is repeated to allow for staff coverage. (A two-day workshop format is also available by request.)
All KTN hotel training workshops are highly interactive; participants are regularly engaged in training games, team activities, role-playing, and group exercises.
For first time clients, KTN trainers hold an introductory and familiarization meeting on the afternoon prior to the workshop if travel time allows, or held remotely via webinar, during which advice is offered for: Measuring reservation sales productivity, providing staff recognition or incentives, and using KTN’s resources for ongoing, in-house reinforcement.