Sales leaders: Go beyond responding quickly to RFPs Responding quickly to sales inquiries is not enough to stand out anymore. Sales leaders need to find ways to outsell the competition. It is good that most executive leaders seem to recognize how profoundly different the sales environment is in the current era. They recognize that [...]
Conquering Complaints - Part One: A Complaint Is Like A Carrot Recently I was asked by a long-term client to offer a training module specific to handing guest complaints. Now I’ve always covered service recovery as part of my existing hospitality excellence training, focusing on using proactive hospitality and anticipating needs in order to [...]
7 Trainer's Tips For Hotel Reservations Sales Success If you're like most hotel managers, chances are you are highly focused on securing more direct bookings and thus reducing the costs of customer acquisition. If so, here are some train-the-trainer style tips for providing your reservations and/or front desk colleagues with the skills they need [...]
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