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Hotel Training Articles

Hospitality Delivered By Humans Will Prevail

Hospitality Delivered By Humans Will Prevail Being in the business of hotel hospitality training, I’m always eager to keep up on the latest trends, so I read HNN along with many other publications and blogs daily.  As I scan the headlines for topics in my wheelhouse, anything with the words “guest service,” “hospitality,” and/or [...]

Conquering Complaints – Part One: A Complaint Is Like A Carrot

Conquering Complaints - Part One: A Complaint Is Like A Carrot Recently I was asked by a long-term client to offer a training module specific to handing guest complaints. Now I’ve always covered service recovery as part of my existing hospitality excellence training, focusing on using proactive hospitality and anticipating needs in order to [...]

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