Hotel Training Articles

Reinventing The Welcome When You Install Self Check-in

For decades now, some hoteliers and many hotel tech providers have been pushing hotel guests to embrace self check-in procedures. I first heard of this concept as a budding young entrepreneur floating my business plan for a hotel industry training company to the top minds in lodging. The year was 1989 and my proposed [...]

Get access to premium articles

Get free access to Kennedy Training Network’s premium training articles on topics related to hospitality, sales, profit optimization, front desk hospitality, and reservations. Most articles are in a “train-the-trainer” format and include ideas that leaders can use for their in-house meetings, training events and individual staff coaching.

Go to Top