The Profession Of Hotel Sales Is At A Fork In The Road: Which Path Will You Follow?
Certainly, the COVID-19 pandemic has impacted virtually every type of industry to one degree or another, and in different ways. While some industries such as the tech sector flourish, others such as retail, restaurant, hotel, and tourism languish. Yet one thing the pandemic economy has done for virtually all industries is to accelerate the [...]
Reinventing The Welcome When You Install Self Check-in
For decades now, some hoteliers and many hotel tech providers have been pushing hotel guests to embrace self check-in procedures. I first heard of this concept as a budding young entrepreneur floating my business plan for a hotel industry training company to the top minds in lodging. The year was 1989 and my proposed [...]
Is Your Hotel Sales Team Ready For The Transition From “Fishing For Inbound Leads” To “Sales Hunting?”
In the course of a few months the hotel group, conference, event and BT sales landscape has transitioned from a period of historically high demand to near zero. After the tidal wave of cancellations and postponements in March, followed by an eerily quiet April and May when many were furloughed, hotel salespeople are now [...]
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