Cathy Cook’s Articles

Cathy Cook’s Articles

Why I STILL Pick Up The Trash In Hotel Lobbies

Why I STILL Pick Up The Trash In Hotel Lobbies I have worked in the hotel industry for 35 years (27 of them at Marriott International) where my mentors indoctrinated me to the philosophy of taking ownership of the physical hotel product. It became intuitive to me to be keenly aware of the [...]

5 Easy Ways To Reduce Turnover At The Front Desk

5 Easy Ways To Reduce Turnover At The Front Desk With one of my main roles at KTN being to conduct front desk hospitality training worldwide, one issue that always seems to surface is turnover at the front desk. Turnover everywhere in the hotel staff is a major challenge in tight labor markets [...]

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