Front Desk Certification Articles
Train Your Front Desk Team On The '5 Pillars Of Hospitality Excellence' When a guest enters your lobby, chances are they are about to have their first human interaction with your hotel’s individual 'brand'; In the past, most guests called to book by voice and then called back multiple times prior to arrival [...]
KTN Press Release Regarding The New CHH Train-the-Trainer Installation Webinar Doug Kennedy Announces Updates To Program For Front Desk Staff To Become 'Certified in the Heart of Hospitality.' Doug Kennedy, who is the President of Kennedy Training Network, Inc., (KTN) says "Now more than ever, your guests' experience at the front desk impacts [...]
Trends In Reservations Inquiry Call Volumes: Is There More To The Numbers? As Published Previously at 4Hoteliers The front desk colleagues at your hotel are creating first impressions that set the tone for the entire guest’s stay every shift, every day, whereas in the past, first impressions were made by a voice reservations [...]
The Difference Between Caring for and about Guests As Published Previously at Hotel News Now Hoteliers need to know the difference between caring about guests and caring for guests to put both into practice. For 30 years now I have been doing a workshop activity in my training classes where I have participants [...]
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