Front Desk Hospitality & Sales

Front Desk Hospitality and Sales Articles

Train Your Front Desk Colleagues To Be ‘Memory Makers’

Trends In Reservations Inquiry Call Volumes: Is There More To The Numbers? As Published Previously at 4Hoteliers The front desk colleagues at your hotel are creating first impressions that set the tone for the entire guest’s stay every shift, every day, whereas in the past, first impressions were made by a voice reservations [...]

The Difference Between Caring for and about Guests

The Difference Between Caring for and about Guests As Published Previously at Hotel News Now Hoteliers need to know the difference between caring about guests and caring for guests to put both into practice. For 30 years now I have been doing a workshop activity in my training classes where I have participants [...]

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