As those who read my hotel sales training articles or who attend my workshops know well, I am a huge advocate for using a “tech for touch” approach to stand out from the competition. I have long recommended that hotel group and event salespeople embrace the use of personalized video email in many ways, such [...]
Hotel Sales Skills for Selling Remotely: Mastering Virtual Meetings, Screen Sharing, & Personalized Video Emails
As hotels bring their sales teams online, sales managers have plenty of work to keep them busy with managing date changes for previously booked groups and events, yet the most vital task is to bring in new business. Meanwhile, the previously reliable flood of inbound RFP’s has slowed to a trickle, so the hotel [...]
Hospitality Delivered By Humans Will Prevail Being in the business of hotel hospitality training, I’m always eager to keep up on the latest trends, so I read HNN along with many other publications and blogs daily. As I scan the headlines for topics in my wheelhouse, anything with the words “guest service,” “hospitality,” and/or [...]
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