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Hotel Training Articles

Conquering Complaints – Part One: A Complaint Is Like A Carrot

Conquering Complaints - Part One: A Complaint Is Like A Carrot Recently I was asked by a long-term client to offer a training module specific to handing guest complaints. Now I’ve always covered service recovery as part of my existing hospitality excellence training, focusing on using proactive hospitality and anticipating needs in order to [...]

7 Trainer’s Tips For Hotel Reservations Sales Success

7 Trainer's Tips For Hotel Reservations Sales Success If you're like most hotel managers, chances are you are highly focused on securing more direct bookings and thus reducing the costs of customer acquisition. If so, here are some train-the-trainer style tips for providing your reservations and/or front desk colleagues with the skills they need [...]

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Get free access to Kennedy Training Network’s premium training articles on topics related to hospitality, sales, profit optimization, front desk hospitality, and reservations. Most articles are in a “train-the-trainer” format and include ideas that leaders can use for their in-house meetings, training events and individual staff coaching.

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