Reservations Training Articles

Reservations Training Articles

How To Maximize Hotel Reservations Conversions

Besides Training: How To Maximize Hotel Reservations Conversions One key ingredient of a successful hotel reservations sales program is to train your team on the contemporary sales tactics needed to covert today’s over-informed, channel-surfing callers. Yet there are other essential components for continuous success on the endless journey to reservations sales excellence. The [...]

7 Trainer’s Tips For Hotel Reservations Sales Success

7 Trainer's Tips For Hotel Reservations Sales Success If you're like most hotel managers, chances are you are highly focused on securing more direct bookings and thus reducing the costs of customer acquisition. If so, here are some train-the-trainer style tips for providing your reservations and/or front desk colleagues with the skills they [...]

Who ARE Today’s Callers and Why DO They Still Call?

Who ARE Today’s Callers and Why DO They Still Call? (A Video Interview of Doug Kennedy conducted for the HSMAI San Diego Chapter) In this HSMAI San Diego Chapter Q&A session, Doug Kennedy shows you how to turn inbound calls into one of your highest converting channels for direct bookings. Based on over [...]

When They Hear ‘Ring-Ring’ They Think ‘Cha-Ching!’

Condition Your Reservations Team So That When They Hear 'Ring-Ring' They Think 'Cha-Ching!' As Published Previously at Hotel News Resource When you speak with marketing and distribution executives these days, everyone seems obsessed with increasing direct bookings and reducing the costs of customer acquisition. Yet when the phone rings in many reservations departments and [...]

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