Reservations Training Articles

Reservations Training Articles

Contrary To Recent Headlines The Real Opportunity In Voice Is Human Engagement

Contrary To Recent Headlines, The Real Opportunity In “Voice” Is Human Engagement Seems like every day when I read hotel industry news publications there is always a headline addressing an urgent need for hoteliers to focus on “voice” in order to stay ahead of the competition. However, when I read further it ends [...]

7 Trainer’s Tips For Hotel Reservations Sales Success

7 Trainer's Tips For Hotel Reservations Sales Success If you're like most hotel managers, chances are you are highly focused on securing more direct bookings and thus reducing the costs of customer acquisition. If so, here are some train-the-trainer style tips for providing your reservations and/or front desk colleagues with the skills they [...]

Who ARE Today’s Callers and Why DO They Still Call?

Who ARE Today’s Callers and Why DO They Still Call? (A Video Interview of Doug Kennedy conducted for the HSMAI San Diego Chapter) In this HSMAI San Diego Chapter Q&A session, Doug Kennedy shows you how to turn inbound calls into one of your highest converting channels for direct bookings. Based on over [...]

When They Hear ‘Ring-Ring’ They Think ‘Cha-Ching!’

Condition Your Reservations Team So That When They Hear 'Ring-Ring' They Think 'Cha-Ching!' As Published Previously at Hotel News Resource When you speak with marketing and distribution executives these days, everyone seems obsessed with increasing direct bookings and reducing the costs of customer acquisition. Yet when the phone rings in many reservations departments and [...]

The Most Important Question Your Reservations Sales Agents Should Ask

What Is The Most Important Question Your Reservations Sales Agents Should Ask? As Published Previously at Hotel News Resource If you’re like most hoteliers these days chances are you are looking to reduce distribution costs by increasing direct bookings. If so, perhaps it’s time to update your reservations sales processes. Based on my [...]

Capture More Revenue From Fewer Calls

How Did The Bartell Hotels' Call Center Capture 7% More Revenue From 11% Fewer Calls? As Published Previously at 4 Hoteliers Founded in 1975, Bartell Hotels is one of San Diego’s oldest and largest independent hotel companies with eight hotels, including six that are branded (from 4 different national brands) and two independents. [...]

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