Vacation Rental Management Articles

How To Explain High Season Rates The phone conversations vacation rental agents are having with today’s callers has changed in many ways. Now that potential guests can see multiple photos and virtual tours, there is still one question that callers continue to challenge our agents with every day: “Why are the rates so [...]

Engaging Prospective Guests Via Chat: Offer To Call If It Gets Complicated! Now that so many technology companies have provided the means to do so, an ever increasing number of Vacation Rental companies have yet another way to engage both prospective guests and existing guests beyond email and phone calls. Maybe this is [...]

Vacation Rental Reservations: When Is the Right Time to Refund? As a provider of guest services training for both traditional lodging and vacation rental agency models, over the years I’ve become keenly aware of the similarities and differences. One especially notable difference is the impact of refunds. On the hotel side, when a [...]

Train Your VR Team To Become Location Area Experts Over the years, a common theme of virtually all of my training articles and presentations has been that we are in the vacation experience business and not “renting units.” Yet in my travels, I still find that too many rental agents and guest services [...]

Imagine This – Using A Story Telling Approach To Convert Reservations Inquiries As marketing professionals across all industries know, the concept of storytelling is an integral component for success in today’s environment. You can see this approach playing out across all mediums from print to web to radio and television. Car ads are [...]