Empower your staff to convert inquiries into direct bookings and cross-sell amenities and services with our proven training programs.
The Reservations Sales QUEST is a specialized training program by Kennedy Training Network designed to transform how reservations teams handle inquiries.
Equip reservations teams with effective sales techniques.
Creating a memorable booking experience.
Teaching upselling strategies to optimize every call.
This program provides the skills needed to convert inquiries from pre-informed callers who are shopping online while on the phone into direct bookings and doing so in a way that feels more conversational and less transactional.
This program teaches practical sales techniques, effective communication skills, and upselling strategies to maximize revenue and create a more personalized guest experience.
The Hotel Sales Training Program is designed to enhance the skills of professionals involved in hotel sales.
The QUEST program is most effective when delivered as a traditional, on-site training experience, designed to be engaging, interactive, and fun.
For teams that cannot attend in person, Reservations QUEST is available in two remote training options:
A) Private, Live, Three-Part Webcam Training Series
A) Private, Live, Three-Part Webcam Training Series
B) Online (Self-Study) Format
Call KTN during business hours Eastern Time USA at +1 (678) 466-9173 or info@kennedytrainingnetwork.com
These are the most commonly asked questions about Front Desk Upselling.
The program aims to equip reservations sales teams with skills to convert pre-informed callers into direct bookings, maximize revenue per booking, establish authentic connections, and deliver heartfelt service experiences.
The training is suitable for all lodging industry reservations sales teams, including on-site resort and hotel reservations teams, hotel call center reservations sales teams, and reservations sales teams at vacation home rental companies. It caters to participants of all experience levels, from beginners to seasoned veterans.
The program is offered in three formats: 1) Traditional, On-Site Training 2) Live Remote Webcam Training and 3) Online (Self-Study) Format.
Effectiveness can be assessed through post-training evaluations, monitoring improvements in direct booking conversion rates, revenue per booking, guest satisfaction scores, and observing enhanced communication skills among the reservations sales team.
Yes, KTN offers a customized version specific to vacation and short-term rental companies.
Insights and tips on enhancing hotel operations and guest satisfaction.
