VACATION RENTAL INDUSTRY TRAINING
Doug Kennedy has been a fixture at VRMA conferences since 1996 and has been a keynote speaker at other VR industry conferences such as the Northwest Vacation Rental Professionals, the Florida VRMA, the Outer Banks Board of Realtors, and VRM Intel’s meet-up events. Additionally, Doug and the KTN team have provided on-site workshops as well as live, virtual remote training events for approximately 200 vacation rental companies. Current 2020-2021 KTN training clients include those run by legendary VR leaders such as Tim Cafferty, Jodi Refosco, Lucy Kawaihalau, Bill Brett, Ben Edwards, Amy Gaster & Carrie Efrid, and Melaney Robbins.
In addition to on-site training, all topics are delivered virtually via private, live, small group webcam events. Trainers use activities to engage and involve the participants, who are encouraged to also be on webcam. KTN’s uniquely dynamic approach is as close as possible to traditional training.
Vacation Rental Industry Training
On-Site Workshops, Webcam Coaching, Mystery Shop Calls, and Remote Call Scoring
KTN offers versions of all training topics found on the KTN website that are customized for the VR niche of lodging, plus others listed below. Additionally, Doug also provides consulting services for those who are looking to up their game in any of these topic areas.
Topics include:
- Reservations sales training.
- Hospitality and guest service excellence.
- Hospitality Certification.
- Telephone mystery shopping and remote call scoring of calls recorded in cloud-based CRMs.
- Owner services: How to recruit more owners and keep the ones you already have.
- How to reinvent your welcome in the era of remote, keyless check-in.
Some of Doug Kennedy’s Articles On Vacation Rental Industry Training
Secure More Direct Bookings Through Personalized Sales and Marketing READ MORE
Get Your VR Reservations Team On A QUEST for More Bookings READ MORE
Obsess On Hospitality This Summer and Turn First-Timers into Loyal Repeat Guests READ MORE
How To Sign More New Homeowners And Keep The Ones You Already Have READ MORE
