Doug Kennedy’s Monthly Training Webcast Series

Hospitality Excellence, Sales, Reservations, and Front Desk

Upcoming Webcasts

Everyone who registers receives the recording, even if they cannot attend

Hospitality

Technification Is Causing Commoditization: Stand Out Through Humanification
August 21, 2026
12:00 PM - 1:00 PM ET

Reservations

Hotel Upselling 2026: Training Tips For Front Desk and Reservations Teams
September 25, 2026
12:00 PM - 1:00 PM ET

Hospitality

The “3Ms” of Hospitality Leadership: Model, Mentor, Measure
October 23, 2026
12:00 PM - 1:00 PM ET

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All previous Webcast Trainings are Archived Below.

July webcast title resized for website

Training Webcasts

Proactive, Polite, and Productive Hotel Sales Prospecting
Jul 28, 2026
1:03:00 min
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Training Webcasts

Reservations Sales: Maximizing Rates And Overcoming Objections
Jun 26, 2026
59:08 min
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Training Webcasts

Intentionally Communicating The Vibe Of Hospitality
May 26, 2026
1:04:21 min
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Training Webcasts

Why Guests Who Are Shopping Online Still Call Prior To Booking – And What To Do About It
Apr 20, 2026
52:00 min
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Training Webcasts

Five Crucial Things Hotel Group And Event Salespeople Should Do With Every Inbound Lead
Mar 25, 2026
1:00:06 min
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Training Webcasts

How To Meet Luxury Standards Without Sounding Overly Scripted
Feb 23, 2026
52:34 min
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Training Webcasts

Hospitality Is...
Jan 27, 2026
59:46 min
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Training Webcasts

Using The Value Pyramid Model To Sell Guest Experiences and Not Just Rent Them Rooms (Or Units)!
Dec 20, 2025
48:06 min
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Training Webcasts

Hotel Sales Presentation Skills For Remote Buyers
Dec 8, 2025
58:11 min
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Training Webcasts

Hotel Spa Reservations Sales Training
Oct 22, 2025
1:02:18 min