Doug Kennedy’s Monthly Training Webcast Series

Hospitality Excellence, Sales, Reservations, and Front Desk

Upcoming Webcasts

Everyone who registers receives the recording, even if they cannot attend

Reservations

Upselling 2026: Training Tips For Front Desk and Reservations Teams
September 25, 2026
12:00 PM - 1:00 PM ET

Hospitality

The “3Ms” of Hospitality Leadership: Model, Mentor, Measure
October 23, 2026
12:00 PM - 1:00 PM ET

Sales

Hotel Sales Leaders: Why Your Salespeople Don’t Close More Deals – And What To Do About It
November 20, 2026
12:00 PM - 1:00 PM ET

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All previous Webcast Trainings are Archived Below.

August webcast title resized for website

Training Webcasts

Technification Is Causing Commoditization - Stand Out Through Humanification
Aug 24, 2026
1:09:35 min
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Training Webcasts

Proactive, Polite, and Productive Hotel Sales Prospecting
Jul 28, 2026
1:03:00 min
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Training Webcasts

Reservations Sales: Maximizing Rates And Overcoming Objections
Jun 26, 2026
59:08 min
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Training Webcasts

Intentionally Communicating The Vibe Of Hospitality
May 26, 2026
1:04:21 min
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Training Webcasts

Why Guests Who Are Shopping Online Still Call Prior To Booking – And What To Do About It
Apr 20, 2026
52:00 min
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Training Webcasts

Five Crucial Things Hotel Group And Event Salespeople Should Do With Every Inbound Lead
Mar 25, 2026
1:00:06 min
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Training Webcasts

How To Meet Luxury Standards Without Sounding Overly Scripted
Feb 23, 2026
52:34 min
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Training Webcasts

Hospitality Is...
Jan 27, 2026
59:46 min
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Training Webcasts

Using The Value Pyramid Model To Sell Guest Experiences and Not Just Rent Them Rooms (Or Units)!
Dec 20, 2025
48:06 min
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Training Webcasts

Hotel Sales Presentation Skills For Remote Buyers
Dec 8, 2025
58:11 min