Who ARE Today’s Callers and Why DO They Still Call?

(A Video Interview of Doug Kennedy conducted for the HSMAI San Diego Chapter)

In this HSMAI San Diego Chapter Q&A session, Doug Kennedy shows you how to turn inbound calls into one of your highest converting channels for direct bookings. Based on over 30 years in hotel sales, this approach helps you ‘unmask’ potential guests, so you can tell your hotel’s story, help them make the best decision for them, and show your competitive advantage.