Kate joined KTN in 2017 as a telephone mystery shopper and was quickly promoted to Senior Reservations Coach. In 2023 she was promoted to Manager of Quality Assurance & Training. In addition to facilitating KTN’s reservations sales and hospitality training workshops and private webinars, Kate manages the KTN mystery shoppers and Reservations Coaches, while producing and starring in the monthly personalized Video Training Tips that are sent to all KTN telephone mystery shopping clients.

Kate began her hospitality career working all facets of restaurant business, including server, bartender, shift manager and eventually as a Certified Trainer with Brinker International, a restaurant chain with iconic brands like Chili’s and Maggiano’s Little Italy. Her extensive hands-on hotel experience includes six years with Hilton Worldwide and Hilton Grand Vacations, where she started as a guest Service Agent and progressed on to roles as a Hilton Certified Trainer and Social Media Liaison. Educated at Grand Valley State University, where she studied communications, Kate enjoys volunteering in her community such as her role with Lead With Love (autism awareness training program.)